Aurelia is committed to ensuring your complete satisfaction with every crystal and gemstone piece you purchase. We understand that sometimes an item may not be exactly what you expected. Please review our detailed Return and Exchange Policy below to understand the eligibility and process for returning or exchanging items.
This policy outlines the conditions under which returns and refunds are managed, ensuring clarity and fairness for all our customers.
To be eligible for a return, the product must be unused, unworn, undamaged, and returned in its original packaging with all accompanying documentation (e.g., certificates). Returns must be initiated within **30 days** of the original delivery date. Please note that any items showing signs of wear or alteration will be rejected upon inspection.
To start a return, you must contact Aurelia Customer Support via the **Aurelia Contact Form**, providing your order number and the reason for the return. You are required to obtain a **Return Authorization (RA) number**, which must be clearly marked on the outside of the package before shipping. Returns sent without a valid RA number will be refused and returned to the sender. Once the RA number is issued, the package must be shipped back within **7 days**.
The customer is responsible for the cost of safe return shipping, including tracking and insurance. This ensures the valuable item arrives back to us securely. If, however, the return is due to an error by Aurelia (such as receiving a defective or incorrect item), we will provide a prepaid label and cover the return shipping costs.
Refunds are processed once the returned item is received, thoroughly inspected, and approved by our quality control team. The refund will be issued within **7-10 business days** to the original payment method. Please be aware that the original shipping charges and any customs duties you paid are non-refundable.
Certain final sale or personalized items are exempt from returns. This includes **custom-designed necklaces, engraved items, and worn earrings due to hygiene reasons**. These items cannot be returned or exchanged unless they arrive defective or damaged.
At Aurelia, we are dedicated to ensuring your precious crystal jewelry and accessories reach you quickly and safely. This policy outlines our procedures regarding order processing, shipping methods, and responsibilities for international orders.
Please read this section carefully, especially the information regarding customs and duties for deliveries outside of our domestic region.
Order processing involves verifying the order, preparing the item, and packaging it securely before it is handed over to the carrier. We typically require **1-3 business days** for this process. However, custom, specialized, or made-to-order designs may require an additional **5-7 business days** to be completed and prepared for shipment.
We use secure, tracked shipping services to protect your valuable purchase. Our primary carriers include **FedEx, UPS, and DHL**. Shipping estimates after processing are generally **3-7 business days** for standard domestic shipping and **1-3 business days** for expedited options. Delivery dates are estimates only and are not guaranteed, particularly during peak holiday seasons.
International shipping is available to many countries, with costs calculated at checkout. Delivery typically takes **7-21 business days** after processing, but varies greatly depending on the destination. **The customer is solely responsible for all import duties, customs taxes, and associated fees upon arrival.** Aurelia is not responsible for any delays caused by destination country customs clearance procedures.